J.Crew Mercantile


Posted October 11, 2016

[Hourly Full-Time, reports to a store director]

How cool is it to be on the inside track! From the start, we are looking to develop our Keyholders from entry level on the leadership team to running a store one day. This role is focused on driving a selling + service culture by doing + directing. We are very much a lead-by-example kind of place and our KH demonstrates just what we mean when we say: exceeding customer expectations is in our DNA.

Let’s begin with the things we value:

Passionate: believes in our brand, loves fashion + shows up with an intuitive feel for what’s right

Customer Hero: is customer-centric + relentless about exceeding expectations

Driven: can grow a business + constantly questions what can be done better

Innovative: can identify + articulate ideas to reinvent + evolve a business

Visionary: is market-aware, forward thinking + global

Leader: provides direction + appropriate feedback to foster collaboration + productivity, embraces situational leadership

Okay, now let’s add role-specific competencies:

Achiever: leads efforts on the selling floor, toggles between doing, directing + providing feedback to achieve objectives

Facilitator: lays out work in an organized manner to achieve results, gives clear, specific direction + explains “what” + “why”

Team Player:is cooperative + works well with all associates, encourages everyone to participate, values all points of view

Welcoming: is easy to approach, warm, pleasant + available

Fair: treats associates equitably, sees multiple sides of an issue + is empathetic

Open: is a versatile learner, energized by the new + unknown, is quick to jump in

So far so good? Great, now on to those necessary requirements:

Diploma: high school or equivalent combo of education + experience

3+ Years Experience: specialty retail preferred

Grammar School Basics: we expect you’ve mastered these: a command of reading, writing, speaking + some presenting (in front of groups)

Flexible: there when needed; weekends, holidays, overnights

Tech Savvy: facile with smartphones, apps, Word, PowerPoint

Physical: can lift, carry or move at least 40 lbs./18 kilos + we’re going to max out your fitbit (with lots of walking around)

Got it all? Excellent, let’s chat… we just might be the best place for you to build your career

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Contact Information

Click HERE to apply.