west elm

Sales Associate

Posted February 12, 2018
Sales Associate - West Elm Boulder


discover your purpose…

Inspire customers to express themselves in their home. Bring West Elm to life for our customers by connecting them to the product, inspiration & know-how that helps them tell their story at home. Drive sales by sparking connections & making lasting friends of West Elm.


who we are…

§ Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.


who you are…

§ Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale

§ Succeed in a team environment, while able to work independently & manage your own time

§ Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box

§ Know what questions to ask your customers in order to understand their personal style & needs

§ Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products

§ Knowledgeable of all your neighborhood’s treasures including the best flea markets, vintage shops, boutiques, dining & entertainment venues that help the customer layer unique items into their home

§ Most successful when provided with clearly defined daily sales goals & metrics

at west elm, you will…

§ Create engaging experiences for customers by sharing expertise on
styling, decorating & entertaining

§ Seek out & promote innovative ways to make West Elm a neighborhood destination for inspiration

§ Consistently keep the store energy lively & upbeat for customers & your teammates

§ Invite exploration of our unique, affordable, authentic, responsible product

§ Suggest product to complement & complete initial selections to increase sales

§ Provide strong follow-up to support & fulfill customer requests

§ Share the stories, collaborations, craft & details behind our products to bring them to life for our customer

§ Listen intently to discover customer aspirations, anticipate needs & suggest the right products

§ Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes & delivery

§ Create lasting relationships with customers by capturing contacts, re-connecting & promoting all of the inspiration, events & services West Elm has to offer including the West Elm Credit Card, product launches, collaborations, how-to events, promotions & Home Stylist consultations

§ Continually seek out inspiration, trends & ways to elevate product, decorating & styling expertise

§ Be an authority on the best local services including florists, upholstery cleaners, landscapers, plumbers, etc.

§ Be an expert on all local design magazines, bloggers & the design community to build relationships

§ Collaborate with the store team by appreciating & valuing the talents & contributions of others

§ Consistently seek out ways to help customers & your teammates

§ Drive sales by clienteling
& connecting customers to you & West Elm

§ Fulfill a promise for customers by seamlessly processing & coordinating all aspects of their purchase

§ Maximize all of the resources available to get the customer what they want & resolve any issues

§ Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution


bring your resume to life…

§ Does this sound like you? If so, please submit your resume, cover
letter & any additional materials that will give us a peek into your
personal style at home (ie: Pinterest boards, Instagram, portfolio,
personal website, lifestyle blog, etc).

Contact Information

dyan wilcox

general manager

p. 303.443.1181

e. dmwilcox@wsgc.com


west elm

1750 29th Street

Boulder, CO 80301